Customer Care

You have entered the Phontel Networks Inc. 24 hours X 7 days customer care and network operation centre. Phontel Networks Inc. is offering you a wide range of technical support and information on IP products and services. We will be pleased to hear from you, obtain your comments, respond to your inquiries and provide you with the help you need, the fastest way we can.

We will appreciate your suggestions on how to improve our service!

The Customer Care department, located in Montreal, has a fully trained team of multilingual customer care executives. This team provides an important customer interface that handles all questions and events relating to the connected customers. Customer Care is also responsible for the control of customers’ data in the state of the art billing and customer care support system. For general enquiries, faults or any other service related issues please contact Phontel Networks Inc. Customers Care team.

To report a destination fault, please provide the following details:

E-mail: support@phontel.com